Technical Issues

I cannot login into my account

When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us. If you can't remember your password, simply select the 'I forgot my Password' box on the sign-in page, and we will email a reminder of what your password is. You can change your password, main email address or any of your other details at any time just by signing in to My Account
If you are experiencing any other technical difficulties while using our site please email us. To help us look into your problem please try to include as many of the following details as possible:

Internet Browser (Internet Explorer 8, Firefox, Chrome) What page or category you were trying to access (e.g. The Bootroom) When the problem occurred Any error message that appeared on the screen at the time

I would like to request additional information?

If you require further information about any aspect about your order or any service provided by our website, our customer service team are more than happy to assist you. You can submit a ticket which will be reviewed by our customer service team and replied to as soon as possible.