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FAQs

Covid-19 Update - We are operating normally and most orders are shipping on time, however, due to extra safety measures, please be prepared that for a small number of orders, we may experience some slight delays processing your order.
  • Top 5 Frequently Asked Questions
    • New Orders
    • Existing Orders

    UK Deliveries

    Please note that the stated transit times below relate to the shipping time after the order leaves our warehouse and additional processing times may apply to some orders.

    We process new orders up until 2pm each day, after which point your order is considered as being placed the following day. (In reality, we continue processing after 2pm, but this is our stated cut-off and we cannot guarantee same day processing for orders placed after this point.

    Standard Delivery (2-4 Business Days)

    $6.22, or free for orders over $207.44

    Priority Delivery (1-2 Business Days)

    $7.95

    Next Day Delivery (1 Business Day)

    $11.75

    *** Please note Next Day Delivery is only available on certain types of orders.

    The following types of orders have the additional processing lead-times. Please note that in many cases, we dispatch faster than this, but would rather quote longer lead-times and delivery faster than you expect than vice versa.

    Immediate Dispatch - On average, products marked for immediate dispatch, which do not include printing, are shipped the same business day if ordered before 2pm.

    Printed Shirts - On average these are shipped within 2-5 business days. Depending on order volumes, next day or even same day shipments are often possible, but at peak times, these can take around 7-10 business days. In very rare circumstances, please allow up to 28 days.

    Other Personalised Products - On average these are shipped within 2-5 business days. Depending on order volumes, next day or even same day shipments are often possible, but at peak times, these can take around 7-10 business days. In very rare circumstances, please allow up to 28 days.

    T-Shirts - On average these are shipped within 2-5 business days. Depending on order volumes, next day or even same day shipments are often possible, but at peak times, these can take around 7-10 business days.

    Toffs & Copa Products - On average, these are shipped within 14 days (unless marked as Immediate Dispatch on the product page) but are often faster. However, please allow up to 4-6 weeks days for delivery.

    Concept Shirts - On average, these are shipped within 10-14 days (unless marked as Immediate Dispatch on the product page) but are often faster. However, please allow up to 28 days for delivery.

    Non-Printed Products with Additional Lead Time - Due to the high range of merchandise we sell, on occasion stock must be sourced from our partners. In such cases, please allow an additional 3-10 working days to complete your order. Having the ability to draw stock from multiple warehouses gives our customers access to the widest ranges of soccer merchandise worldwide. These products will not be marked with Immediate Dispatch on the product page.

    International Deliveries

    We ship worldwide and offer a range of delivery options to suit your needs. We utilise a range of couriers including Royal Mail, PostNL, Hermes, Norsk Global, DPD, Deutsche Poste and Hermes.

    We offer tracked and express shipping to all countries.

    To view the current shipping options to your country, simply select from the menu below.

    Your Country

      Next Day Delivery

      We do operate a next day delivery service - for orders placed before 2pm - on certain types of goods. Please note the delivery options at checkout relate to the shipment method that will be used at the point of dispatch and do not include processing times.

      We are unable to guarantee next day delivery on printed shirts, t-shirts and personalised items (although we will endeavour to achieve this where possible).

      Next Working Day Delivery is available on items marked as ‘For Immediate Dispatch’ on the product page.

      Next-Day Delivery will be unavailable during national holidays.

      What Payment Methods Do You Accept?

      We offer a number of payment methods, all of which are processed securely through our server. Your card details are fully encrypted and at no time does anyone from our team ever see your card details - these are kept fully secure and private.

      RBS Worldpay

      Our main payment method is Worldpay (http://www.rbsworldpay.com/), our secure credit and debit card processors. Part of the Royal Bank of Scotland, Worldpay allows the secure processing of payments by VISA, Visa Debit, Visa Electron, Mastercard, Debit Mastercard, Maestro, JCB and Solo caards.

      Please select the desired payment option and proceed to the next page where you will enter the card details. Based on the type of card you are using for payment, you may then be asked to enter further details to enhance the security of the transaction. This request of information comes direct from your card issuer and relates to a password that identifies you as the authorised user of the card. If you do not have a password set up you can do so online during the transaction.

      All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. Internet Fraud is Illegal and perpetrators will be prosecuted in all cases.

      Please ensure you provide the cardholder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time. We are unable to accept cheques, cash, or postal orders via the website.

      Card fraud is illegal and perpetrators will be prosecuted in all cases.

      Paypal

      We also accept payments by paypal (www.paypal.com). You can fund paypal payments through existing funds in your account, or by any credit / debit card, bank transfer or cheque.

      Bank Transfer / Cheque

      While we strongly recommend Worldpay or Paypal payment methods, as these allow for much faster processing of your order, we do accept payments by bank transfer or cheque if you do not feel comfortable processing your order online.

      Printing Details

      Teamzo offer a wide range of shirt printing services, both on new orders and on shirts that you already own.

      For full details of our shirt printing services, please click here.

      How Do I Track My Order?

      To find out the latest information on your order, you should visit your My Account page. To do this, please login using the link on the very top left hand corner of the screen. Once you are within your account, click on My Orders to bring up your order history.

      You can also find out the latest information on your order without login, To do this, please visit Track My Order page.

      We filter our orders through various stages, to help you see the up to date status of your order at any particular point in time. Within your My Orders page you will see the current status of your order.

      Clicking on the "request update" button within your order history will provide a more in depth summary of your current order status. It will also provide you with answers to the most frequently asked questions as well as providing you with an option to request further assistance where appropriate.

      Within your account, you can also find options to:

      • Change your delivery address
      • Notify us of your intention to return an item
      • Check on the status of an existing return or refund
      • Report a lost or missing parcel
      • Cancel/change outstanding items on your order

      Returns Policy

      All goods supplied by Teamzo are covered by the normal manufacturer warranty. If an exchange or refund is required then the items must be returned to us, in their original condition and packaging, within 28 days of your purchase (extensions can be arrange for Christmas and gift presents - contact our customer service team prior to placing your order to arrange).

      Unfortunately, we are unable to accept the return of personalised items (including player name shirts) unless it is the fault of the manufacturer. This does not effect your statutory rights.

      We are unable to accept the return of items which are not in the original condition, including all tags and original packaging. If any item shows a sign of wear or is not in a resalable condition they will not be accepted for return.

      We reserve the right to refuse to refund or exchange goods which are deemed to be damaged or tampered with not in accordance with normal use. This does not effect your statutory rights.

      Please address return parcels to: UKSS, PO BOX 2311, GLASGOW, G33 9BU

      Can I Cancel My Order?

      We're pretty quick at picking and packing your order, therefore we need to be quick to change or cancel your order once your purchase has been confirmed.

      We are unable to accept the cancellation or return of your order once we have started processing your order. After placing your order, you will have a small window before we start processing the order, during which time you will be able to cancel.

      To do so, simply login to your account and select the option to cancel. This will lock the order in our system so it will not be processed.

      If your order status has been changed to Being Picked for Dispatch, it is usually too late for us to make changes to the order as this means your order has been packed and ready for shipping.

      For printed shirts, once we have begun processing the order, we are unable to accept cancellation because we start building the order immediately. Please note, our order statuses are updated in batch and not in real-time, so your shirt is often printed long before the status updates.

      You are welcome to email us and we will change/cancel if we can, but we cannot guarantee it once the order has been possible.

      I Have Received The Wrong Order

      In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product using the instructions above by recorded delivery and enclose a completed returns slip (this can be found on the back of your delivery note) and proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.

      If you are returning items over $138.29 value, you should use special delivery as your payment method. Teamzo will not take responsibility for lost orders over this value which are not sent via special delivery.

      If you are returning items under $138.29 in value, please use recorded delivery. Should the parcel be lost, we will cover the difference between the order value and the value paid out by Royal Mail.

      I want to enquire about the status of my refund

      Once your return has been received by us, our customer services team will send you an acknowledgement that it has been received. We will process any exchange or refund you have requested, or contact you if we require additional information.

      You may check your return status at anytime by logging into your My Account page and viewing your order history.

      We will process all returns within 10 working days of receiving the package from you. If you feel this period has expired, it may be because we have not received the return or are unable to identify it with you.

      If you sent the package without the return form or any details to identify you, our team will not be able to match it with your order. You should therefore email us using the form below with the tracking number of the returned shipment. We will verify it has been received and then proceed as per your request.

      You should also check with the postal service to check the shipment has indeed been delivered to us. If you need help claiming for a lost parcel, our team will be happy to assist you.

    • WHERE IS MY ORDER?

      How Can I Track My Order?

      To find out the latest information on your order, you should visit your My Account page. To do this, please login using the link on the very top left hand corner of the screen. Once you are within your account, click on My Orders to bring up your order history.

      You can also find out the latest information on your order without login, To do this, please visit Track My Order page.

      We filter our orders through various stages, to help you see the up to date status of your order at any particular point in time. Within your My Orders page you will see the current status of your order.

      Clicking on the "request update" button within your order history will provide a more in depth summary of your current order status. It will also provide you with answers to the most frequently asked questions as well as providing you with an option to request further assistance where appropriate.

      Within your account, you can also find options to:

      • Change your delivery address
      • Notify us of your intention to return an item
      • Check on the status of an existing return or refund
      • Report a lost or missing parcel
      • Cancel/change outstanding items on your order
    • Placing Your Order

      What Payment Methods Do You Accept?

      We offer a number of payment methods, all of which are processed securely through our server. Your card details are fully encrypted and at no time does anyone from our team ever see your card details - these are kept fully secure and private.

      RBS Worldpay

      Our main payment method is Worldpay (http://www.rbsworldpay.com/), our secure credit and debit card processors. Part of the Royal Bank of Scotland, Worldpay allows the secure processing of payments by VISA, Visa Debit, Visa Electron, Mastercard, Debit Mastercard, Maestro, JCB and Solo caards.

      Please select the desired payment option and proceed to the next page where you will enter the card details. Based on the type of card you are using for payment, you may then be asked to enter further details to enhance the security of the transaction. This request of information comes direct from your card issuer and relates to a password that identifies you as the authorised user of the card. If you do not have a password set up you can do so online during the transaction.

      All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. Internet Fraud is Illegal and perpetrators will be prosecuted in all cases.

      Please ensure you provide the cardholder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time. We are unable to accept cheques, cash, or postal orders via the website.

      Card fraud is illegal and perpetrators will be prosecuted in all cases.

      Paypal

      We also accept payments by paypal (www.paypal.com). You can fund paypal payments through existing funds in your account, or by any credit / debit card, bank transfer or cheque.

      Bank Transfer / Cheque

      While we strongly recommend Worldpay or Paypal payment methods, as these allow for much faster processing of your order, we do accept payments by bank transfer or cheque if you do not feel comfortable processing your order online.

      I’m having a problem placing my order?

      We are sorry to hear that. Please contact our sales team and we will be happy to assist you with placing your order. To help us re-create the issue at your end and troubleshoot, please provide as much information as possible. Specifically, it would be useful to know which browser and version you are using, as well as the page the error is occurring on any specific error message you are getting.

      Please note that if you are trying to place an order relating to a promotional offer or voucher code which is close to expiring, we will honour the terms of this offer even after it has expired, assuming you make contact with us regarding the problem prior to the expiry of the offer.

      How do I place an order?

      We continually refine our ordering process with the aim of making it as simple, quick and secure as possible. Before ordering, please ensure you check the following details:

      You have chosen the correct size for your product

      You are aware of the delivery dates for the product

      You are aware of the Terms and Conditions, specifically relating to jerseys with shirt printing, or retro items, as these are non-cancellable. If you are need help with any of the above points, you can ask our staff using the 'Ask a Question' link which can be found on the product page. This allows our team to give you custom feedback tailored to the specific item you wish to order.

      Once you have finished adding items to your basket, click the 'Checkout' button.

      If you are a new customer you will be asked to input your delivery and billing address. You will then be taken to our secure payment page, where you can pay with your credit / debit card, or paypal. On completion of the order, you will be shown an order confirmation page and receive a confirmation email (please make sure you enter your email address correctly).

      If you are an existing customer you will be asked to login, if you have not already done so. Your delivery and billing address will by default remain the same as your previous order, although you do of course have the option to change these. You will then be taken to our secure payment page, where you can pay with your credit / debit card, or paypal. On completion of the order, you will be shown an order confirmation page and receive a confirmation email.

      All payments processed at Teamzo are fully secure and take place through trusted payment processors Worldpay (www.worldpay.com) or Paypal (www.paypal.com). All the personal information is encrypted, meaning it can't be read as it travels over the internet. At no point during the transaction will anyone at Teamzo see your payment details. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and all you have to do then is sit back and wait for the goods to be delivered!

      How do I change the currency on the site?

      Click the appropriate currency symbol at the top right of the page.

      When you click one of these symbols, the page you are on will refresh and all prices will be displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later.

      Is placing an order secure?

      When you order anything from Teamzo your order is made over a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on teamzo.com as safe as possible. At no point do any of our team view any of your card details, these are kept completely private at all times.

      Our payments are processed by Worldpay (www.rbsworldpay.com) which is part of the Royal Bank of Scotland Group and Paypal (www.paypal.com), an eBay owned organisation.

      Where can I find my credit/debit card security number?

      Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.

      Can I request an urgent delivery?

      We treat all orders as urgent, but if you have a specific request or deadline that you need to meet, we can look to give your order that little extra priority. Please note though that some aspects of the order process (such as delivery of printing or stock from external suppliers) is outwith our control and we are unable to speed some parts of the order up in these circumstances.

      All requests for urgent delivery must be made prior to the order being processed and we are unable to take retrospective requests for urgent deliveries.

      If your order is conditional on a certain delivery date being met, you should contact our sales team prior to placing the order. Our team will check on availability and advise you of likely delivery terms so you can place the order, which will then be marked as a priority.

      If you wish to order and have a certain delivery date in mind which is non-essential but you would hope we can meet, the quickest way forward is to go ahead and place your order via the website. We have different teams who process the orders and who answer our emails, so this will ensure your order goes immediately into our system and will let it get processed in the quickest time. During checkout, you will see an order comments box where you should note down any requests for your delivery. We cannot guarantee we will be able to meet this request, but we can promise it will be noted down and where possible, we will deliver the item on time.

      Of course, all orders are considered urgent by Teamzo and we ship everything as quickly as we can, so there is a good chance your delivery will be made on time even where an urgent request has not been made.

      I have a question about shirt printing?

      Teamzo offer a wide range of shirt printing services, both on new orders and on shirts that you already own.

      For full details of our shirt printing services, please click here.

    • Delivery & Shipping

      What countries do you ship to?

      We are both proud of and committed to our vast international audience and ship to every country in the world. We are based in the UK and all our orders will be shipped from the UK, however we are able to provide fast, cheap and efficient international deliveries.

      How soon will my order be shipped?

      Due to the wide range of products we sell and the various customisation options we offer, there is no single answer to this question, so we will do our best to explain the different scenarios, while you are of course welcome to contact us for an exact delivery quote on a specific product.

      The majority of our items are in stock and if they require no shirt printing or other customisation, will ship the next working day if ordered before 2pm. This is the scenario in most cases, as we generally hold all items in stock.

      From time to time, items will be on backorder for various reasons such as delayed deliveries from suppliers or temporary stock shortages. In these circumstances, stock is generally received in approximately 7-10 working days, at which point it will be shipped immediately to you. If you have an existing order, please check your order history within your account, where further information about the current status will be given. If you are looking to place a new order, you are welcome to contact us to clarify the delivery terms.

      How long does the shipment take?

      After the item has been shipped, we are unable to control the shipment times, however the following timescales are a good general guide.

      UK shipments are generally received within 1-2 days, although the majority arrive next day.

      EU shipments are generally received within 10-14 days. While it can sometimes take longer and you should not panic if it exceeds these timescales, many shipments are received in as little as 3-5 days.

      International Shipments are generally received within 2-3 weeks. While it can sometimes take longer and you should not panic if it exceeds these timescales, many shipments to our most popular destinations such as USA, Canada, Australia, New Zealand and parts of Asia are received in 1 week or less.

      Which courier will deliver my goods?

      All UK shipments are made via Royal Mail. The delivery will be made either by 1st class recorded delivery or special delivery depending on the value of your shipment.

      Both methods will be delivered by your normal postman and will require a signature.

      International shipments are made via Parcelforce. You may request priority delivery through Fedex, UPS or DHL but you will be responsible for arranging the shipment as well as all costs relating to the courier. Please contact our team if you wish to request these methods.

      Can I change my delivery address?

      Up until the point your order has been picked for dispatch, you are able to change your delivery address.

      You can update your delivery address by logging into your My Account page and viewing your My Orders summary.

      Within the specific order page, if you hover over the recipient details you will see an option to change both your billing and delivery address. Simply update your address and your shipment will be sent to the provided address.

      Once the order has been picked for dispatch, it is too late for us to change the address and the option to change address within your account will disappear.

      How will I know when my order has been shipped?

      You will receive an email notification when your order has been picked for dispatch, then a second notification when the order has been shipped.

      You can also check on the current status from within your My Account page.

      What will happen if no one is in when my parcel is delivered?

      As all our orders require a signature, the postman will not be able to deliver the parcel if nobody is at home. In these cases, the parcel will be taken to your local sorting office where it will be available for collection.

      In theory, the postman should leave a card notifying you that you have missed the delivery and informing you of how to collect the return. However, in our experience, this often does not happen and it is possible that you may miss a delivery and not be notified. Therefore, please keep this possibility in mind if it is likely you may have missed a delivery.

      If you do not collect the parcel from your local sorting office, it will eventually be returned to us. The period the sorting office hold the parcel for tends to vary and is not within our control. Items returned to us for non-delivery can be sent back out to you, but additional postage charges will occur.

      What happens if my order doesn't arrive?

      In the event that your parcel doesn't arrive, you should notify us. Within your My Account page, you will find details of how long to wait before reporting a missing delivery, as well as an option to do so.

      If your parcel is sent by Royal Mail, please allow 15 working days for delivery of your order before contacting the Customer Services team. After the 15 working days period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

      If the parcel has indeed been lost, we will claim compensation from Royal Mail. We will then resend your item or issue a full refund if you no longer require it.

      Do you deliver to British Forces Post Office (BFPO)?

      Yes, we regularly delivery to BFPO addresses.

    • Return Information

      My order is incomplete or item(s) are missing?

      If any of your items are on backorder, we may take the decision to ship part of your order to you in the meantime. This will be done at absolutely no extra cost to you, with all extra postage costs being absorbed by Teamzo.

      If you take no action, we will forward the remainder of your order when stock is received by the manufacturer, notifying you when we do so.

      However, if you wish to cancel the outstanding items on your order, or change to alternate items, you may do so from within your order history in your My Account page.

      My order has been cancelled but I've still been charged?

      As with the majority of online retailers, once your have entered your payment details your bank will place an authorisation against that full order amount in your account. This will show as a pending amount on your statement but will not actually be taken by us.

      As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorisation. This process will take up to 7 days depending on your banks procedures. For orders placed from overseas this may take longer.

      Can I return an item?

      You may return any item within 14 days in its original condition for a full refund of the price you paid for the item.

      Returns for shirts with shirt printing, retro shirts or any other form of personalisation will only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.

      Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.

      How do I return my item?

      To return your item, please login to your My Account page and choose the appropriate order from my orders. Please click on the request update button, where you will be able to notify us of your intention to return the order.

      You will also be provided with a link to download our return form, which includes all the relevant instructions and must be included with all returns.

      What should I do if I receive the wrong item?

      In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product using the instructions above by recorded delivery and enclose a completed returns slip (this can be found on the back of your delivery note) and proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.

      If you are returning items over $138.29 value, you should use special delivery as your payment method. Teamzo will not take responsibility for lost orders over this value which are not sent via special delivery.

      If you are returning items under $138.29 in value, please use recorded delivery. Should the parcel be lost, we will cover the difference between the order value and the value paid out by Royal Mail.

      I want to check on status of my return

      Once your return has been received by us, our customer services team will send you an acknowledgement that it has been received. We will process any exchange or refund you have requested, or contact you if we require additional information.

      You may check your return status at anytime by logging into your My Account page and viewing your order history.

      We will process all returns within 10 working days of receiving the package from you. If you feel this period has expired, it may be because we have not received the return or are unable to identify it with you.

      If you sent the package without the return form or any details to identify you, our team will not be able to match it with your order. You should therefore email us using the form below with the tracking number of the returned shipment. We will verify it has been received and then proceed as per your request.

      You should also check with the postal service to check the shipment has indeed been delivered to us. If you need help claiming for a lost parcel, our team will be happy to assist you.

      I would like to make a complaint?

      We are sorry to hear that you are not satisfied with our service and will do our utmost to make it up to you where possible. All complaints should be made in writing and sent to:

      Head of Customer Service,
      Teamzo,
      42 Mote Hill,
      Hamilton,
      ML3 6EF,
      United Kingdom,

      All complaints will be responded to within 10 working days.

      Please provide as much information as you can when making your complaint to allow us to deal with it in the most efficient manner. Please ensure you provide your order number and full contact details, including your email address.

      Please also provide suggestions as to how we can make things up to you. All reasonable suggestions will be considered, where appropriate.

    • Personalisation

      Printing Details

      Teamzo offer a wide range of shirt printing services, both on new orders and on shirts that you already own.

      For full details of our shirt printing services, please click here.

      Delivery Times

      We process new orders up until 2pm each day, after which point your order is considered as being placed the following day. (In reality, we continue processing after 2pm, but this is our stated cut-off and we cannot guarantee same day processing for orders placed after this point.

      The following types of orders have the additional processing lead-times. Please note that in many cases, we dispatch faster than this, but would rather quote longer lead-times and delivery faster than you expect than vice versa.

      Printed Shirts - On average these are shipped within 2-5 business days. Depending on order volumes, next day or even same day shipments are often possible, but at peak times, these can take around 7-10 business days on average.

      Other Personalised Products - On average these are shipped within 2-5 business days. Depending on order volumes, next day or even same day shipments are often possible, but at peak times, these can take around 7-10 business days.

      T-Shirts - On average these are shipped within 2-5 business days. Depending on order volumes, next day or even same day shipments are often possible, but at peak times, these can take around 7-10 business days.

      Cancellation & Returns

      We are unable to accept the cancellation or return of your order once we have started processing your order. After placing your order, you will have a small window before we start processing the order, during which time you will be able to cancel.

      To do so, simply login to your account and select the option to cancel. This will lock the order in our system so it will not be processed.

      Once we have begun processing the order, we are unable to accept cancellation because we start building the order immediately. Please note, our order statuses are updated in batch and not in real-time, so your shirt is often printed long before the status updates.

      We are unable to accept the return of printed or personalised items, unless the item is faulty.

      Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.

    • Order Queries

      How Do I Track My Order?

      To find out the latest information on your order, you should visit your My Account page. To do this, please login using the link on the very top left hand corner of the screen. Once you are within your account, click on My Orders to bring up your order history.

      You can also find out the latest information on your order without login, To do this, please visit Track My Order page.

      We filter our orders through various stages, to help you see the up to date status of your order at any particular point in time. Within your My Orders page you will see the current status of your order.

      Clicking on the "request update" button within your order history will provide a more in depth summary of your current order status. It will also provide you with answers to the most frequently asked questions as well as providing you with an option to request further assistance where appropriate.

      Within your account, you can also find options to:

      • Change your delivery address
      • Notify us of your intention to return an item
      • Check on the status of an existing return or refund
      • Report a lost or missing parcel
      • Cancel/change outstanding items on your order

      Can I Cancel My Order?

      We're pretty quick at picking and packing your order, therefore we need to be quick to change or cancel your order once your purchase has been confirmed.

      We are unable to accept the cancellation or return of your order once we have started processing your order. After placing your order, you will have a small window before we start processing the order, during which time you will be able to cancel.

      To do so, simply login to your account and select the option to cancel. This will lock the order in our system so it will not be processed.

      If your order status has been changed to Being Picked for Dispatch, it is usually too late for us to make changes to the order as this means your order has been packed and ready for shipping.

      For printed shirts, once we have begun processing the order, we are unable to accept cancellation because we start building the order immediately. Please note, our order statuses are updated in batch and not in real-time, so your shirt is often printed long before the status updates.

      You are welcome to email us and we will change/cancel if we can, but we cannot guarantee it once the order has been possible.

      I Have Received The Wrong Order

      In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product using the instructions above by recorded delivery and enclose a completed returns slip (this can be found on the back of your delivery note) and proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.

      If you are returning items over $138.29 value, you should use special delivery as your payment method. Teamzo will not take responsibility for lost orders over this value which are not sent via special delivery.

      If you are returning items under $138.29 in value, please use recorded delivery. Should the parcel be lost, we will cover the difference between the order value and the value paid out by Royal Mail.

      My order is incomplete or item(s) are missing

      If any of your items are on backorder, we may take the decision to ship part of your order to you in the meantime. This will be done at absolutely no extra cost to you, with all extra postage costs being absorbed by Teamzo.

      If you take no action, we will forward the remainder of your order when stock is received by the manufacturer, notifying you when we do so.

      However, if you wish to cancel the outstanding items on your order, or change to alternate items, you may do so from within your order history in your My Account page.

      I have a faulty/damaged item

      If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. When contacting us, please include pictures to demonstrate the fault.

      We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

      Please note, we may require the product back to do a physical inspection before making a final judgement on how to proceed.

      My order has been cancelled but I’ve still been charged

      As with the majority of online retailers, once your have entered your payment details your bank will place an authorisation against that full order amount in your account. This will show as a pending amount on your statement but will not actually be taken by us.

      As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorisation. This process will take up to 7 days depending on your banks procedures. For orders placed from overseas this may take longer.

      I want to enquire about the status of my refund

      Once your return has been received by us, our customer services team will send you an acknowledgement that it has been received. We will process any exchange or refund you have requested, or contact you if we require additional information.

      You may check your return status at anytime by logging into your My Account page and viewing your order history.

      We will process all returns within 10 working days of receiving the package from you. If you feel this period has expired, it may be because we have not received the return or are unable to identify it with you.

      If you sent the package without the return form or any details to identify you, our team will not be able to match it with your order. You should therefore email us using the form below with the tracking number of the returned shipment. We will verify it has been received and then proceed as per your request.

      You should also check with the postal service to check the shipment has indeed been delivered to us. If you need help claiming for a lost parcel, our team will be happy to assist you.

    • Store Information

      Where are you based?

      Teamzo are a UK based company located near Glasgow, Scotland. All our items are shipped from within the UK, but we do offer cheap, fast and efficient international shipping to every country in the world.

      I would like to know more about your store

      To read more about our store, our team and our history, please check out about us page.

      I would like to make a complaint?

      We are sorry to hear that you are not satisfied with our service and will do our utmost to make it up to you where possible. All complaints should be made in writing and sent to:

      Head of Customer Service,
      Teamzo,
      42 Mote Hill,
      Hamilton,
      ML3 6EF,
      United Kingdom,

      All complaints will be responded to within 10 working days.

      Please provide as much information as you can when making your complaint to allow us to deal with it in the most efficient manner. Please ensure you provide your order number and full contact details, including your email address.

      Please also provide suggestions as to how we can make things up to you. All reasonable suggestions will be considered, where appropriate.

    • Corporate Enquiries

      I would like to discuss a bulk order with you

      We are happy to discuss bulk orders and provide a discount where applicable. Please note the size of the discount will be dependent on the availability of stock and how quickly you require the order.

      Please provide full details of your requirements, including the shirts you would like to order, the quantities you would be looking for, where you are based and whether this is a one off deal or a regular order.

      To discuss your proposal or if you would like further information, please contact us and our team will respond to your enquiry within 24 hours.

      I would like to discuss a marketing promotion

      We have run various promotions in the past for a number of leading marketing agencies and companies. Our range of football shirts are the perfect corporate gift or marketing promotion and with our unparalleled range of kits and customisation options we can certainly help you build that extra special promotion.

      Please provide full details of the promotion you are looking to run, including shirts, quantities and timescales if possible and our team will get back to you with a proposal.

      To discuss your proposal or if you would like further information, please contact us and our team will respond to your enquiry within 24 hours.

      I would like to discuss a partnership proposal

      We have enjoyed many successful partnerships in the past and are always open minded to working with new partners. Whether you want to introduce your product range to our store, advertise through our various marketing channels or build a mutually beneficial partnership, we will be happy to hear your ideas.

      Please provide full details of the partnership you are proposing and our team will get back to you with our feedback.

      To discuss your proposal or if you would like further information, please contact us and our team will respond to your enquiry within 24 hours.

    • Technical Issues

      I cannot login into my account

      When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us. If you can't remember your password, simply select the 'I forgot my Password' box on the sign-in page, and we will email a reminder of what your password is. You can change your password, main email address or any of your other details at any time just by signing in to My Account

      If you are experiencing any other technical difficulties while using our site please email us. To help us look into your problem please try to include as many of the following details as possible:

      • Internet Browser (Internet Explorer 8, Firefox, Chrome)
      • What page or category you were trying to access (e.g. The Bootroom)
      • When the problem occurred
      • Any error message that appeared on the screen at the time

      I would like to request additional information?

      If you require further information about any aspect about your order or any service provided by our website, our customer service team are more than happy to assist you. You can submit a ticket which will be reviewed by our customer service team and replied to as soon as possible.

    • Privacy Notice

      This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

      What personal information do we collect from the people that visit our blog, website or app?

      When ordering from TEAMZO you (the customer) will be asked to provide us with certain information; this includes your name, address, email address and telephone number etc. This information then allows us to fulfil your purchases / orders in good faith.

      This notice applies to all information collected or submitted on the TEAMZO website. On some pages, you can purchase goods, make requests, and register to receive materials.

      The types of personal information collected at these pages are:

      • Name
      • Address
      • Email address
      • Credit Card details
      • Phone number

      When do we collect information?

      We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

      Provide us with feedback on our products or services

      How do we use your information?

      We use the information you provide about yourself when purchasing / placing an order to complete that purchase / order. We do not share this information with outside parties except to the extent necessary to complete that specific purchase / order. TEAMZO does not sell, rent or exchange your personal details with any third party. We use return email addresses to answer the email we receive. In addition, we may email you with news on our latest products and services but your email address will not be shared with outside parties. By purchasing from TEAMZO we may use the information you provide to send you personalised communications on products and services that may be of interest to you. You can opt out of these emails at the point of purchase or by unsubscribing from emails. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Should you never wish to receive further updates from us, please email us at sales@teamzo.com or log in to your account on the website.

      How do we protect your information?

      Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

      Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

      We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

      All transactions are processed through a gateway provider and are not stored or processed on our servers.

      Do we use 'cookies'?

      Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

      We use cookies to:
      • Help remember and process the items in the shopping cart.
      • Understand and save user's preferences for future visits.
      • Keep track of advertisements.
      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

      You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

      If users disable cookies in their browser

      If you turn cookies off it will turn off some of the features of the site.

      For more information about cookie click here.

      Third-party disclosure

      Do we disclose the information we collect to Third-Parties?

      We sell,trade, or otherwise transfer to outside parties your name, address,city,town, any form or online contact identifier email, name of chat account etc., cookie number, ip address device serial #, unique device identifier, photo, video or audio file of child Personally Identifiable Information.

      Third-party links

      Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

      Google

      Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/
      answer/1316548?hl=en

      We use Google AdSense Advertising on our website.

      Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

    • Terms & Conditions

      PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE

      This page explains how you may use this website and contains the legal terms and conditions on which we sell products to you. On this page, the words “we”, “us” and “our” refer to Teamzo. By using this website or any sub-site accessible on this website, the user (“user” or “you”) accepts without limitation of qualification, the Terms of Use, whether or not you are a registered member of Teamzo.

      It is important you read this page carefully, as it forms part of the contract between us. Our relationship is subject to these Terms, which impose certain responsibilities upon you and explains the exclusions and limitations of our liability to you in the event of loss or damage.

      We may change these Terms of Use at any time without notice and you should review this page regularly to make yourself aware of any changes. Your continued use of the Website shall be considered your acceptance to the revised Terms of Use. If you do not agree to these Terms and Conditions, you should not use this website.

      You should print and keep a copy of these Terms for future reference.

      Site Operation and Ownership

      Teamzo is a sole proprietorship, founded in 2004 and run by Simon Pretswell T/A UKSoccershop, registered in Scotland, United Kingdom, VAT number GB853034935. Our registered office is 42 Mote Hill, Hamilton, ML3 6EF, United Kingdom.

      Registration

      You will need to register with Teamzo to place an order for products through this website. This can be as a ‘guest’ with no need to create an account.

      In return for allowing you to use this website and benefit from our services, you agree that any information you provide us about yourself will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If any incorrect information is supplied, any contractual obligation we have is immediately null and void.

      Conditions of Registration

      We do not sell the products for purchase for children. We sell children’s products for purchase by adults. You may only purchase from the site if you are at least 18 years old unless you have express permission from your parents or guardian. If you are under 18, you must ask your parents or guardians before you:

      • Email the website, or ask us to email you anything
      • Send in any information to us
      • Buy anything online

      By continuing to use this website and any of the services offered, you are confirming that you have received the consent of a parent or legal guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents or guardians before they complete the registration process.

      Copyright

      You acknowledge and agree that all content included on this website including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in us or our content suppliers and is protected by UK and international copyright laws. You are permitted to use this material only as expressly authorised by the applicable rights holder. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of ours or its owner. Nothing in these Terms and Conditions grants you any legal rights in the website or sub-sites other than as necessary to access the site or sub-sites.

      All software used on this website is the property of Teamzo, and we are protected by UK and international copyright laws. ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with us and using this website as a shopping resource only. Any other use of materials on this website including but not limited to reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without our prior written permission is strictly prohibited.

      Notification of Copyright Infringement

      We will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (“Notice”) containing the following elements.

      • A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
      • A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
      • A description of the location of the material that you claim is being infringed;
      • Information sufficient to permit us to contact you, such as your physical address, telephone number and e-mail address;
      • A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
      • A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner's behalf.

      You can notify us of any claims of copyright infringement at the following address:

      Teamzo,
      42 Mote Hill,
      Hamilton,
      ML3 6EF,
      United Kingdom

      Content Supplied by Users

      If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which we use such material.

      Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by us anywhere in the world, in any medium, in perpetuity.

      Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of this website's 'Privacy Policy' which is part of these Terms and Conditions.

      Amending The Terms and Conditions Of Use

      We may add to, change or remove any part of these Terms and Conditions at any time. Material changes to our Terms and Conditions will be published on the home page of our website, notifying users that such changes have been made. Continued use of the website after the publication of such a notice confirms your agreement to be bound by the variations made by us. It is your responsibility to check these Terms and Conditions from time to time to verify such amendments. We may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.

      Privacy

      Teamzo treat customer privacy extremely seriously. Our Privacy Policy provides details about the type of information we may collect from you and how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled by us.

      Site Usage

      You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission. You agree that you are solely responsible for keeping your password and other account details confidential.

      Purchasing Goods

      Our Help section provides full details on how to order and pay for products. It also addresses any queries you may have about delivery of your products, your right to cancel orders and/or return faulty products and our quality assurance.

      We reserve the right to decline orders for bulk or high value purchases and to change price and availability information without notice.

      Multiple Promotions And Discount Codes

      Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts. Only one discount code is applicable per order. We are not responsible for offers listed on third party websites and cannot honour offers that were not expressly authorised by Teamzo.

      Product Orders

      All orders placed through the Website are subject to acceptance by Teamzo. We reserve the right to refuse to accept or cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Teamzo will issue you a refund.

      International Orders

      If goods are being delivered outside the EU, any customs or import duties levied by the government of the destination country must be borne by the recipient.

      Although in many cases the order value will be under the threshold and no duties will be applicable, Teamzo has no control over these charges and cannot predict what they may be. Customs policy vary wildly from country to country and are subject to change. We would recommend you contact your local customs office for information prior to placing any order.

      Teamzo accept no liability for these charges. By placing an order you acknowledge the recipient accepts liability for any charges applied by their government (including, but not limited to taxes, duties and holding fees).

      Furthermore, Teamzo will not be liable for any additional costs incurred as a result of customers refusing to pay the applicable customs charges and will charge accordingly for any charges we incur as a result of the recipient refusing to pay the applicable charge levied at Customs.

      Availability

      Teamzo will endeavour to display availability as accurately as possible.

      In the event we are unable to supply the goods requested we will do our best to find you a suitable alternative that you are happy with, however we will not be bound to offer alternatives of a greater value to the original item, and you may be required to pay a difference.

      If you do not wish for an alternative product we will cancel your order, however please be aware that funds may take a few days to reach your account.

      In the event of a shortfall of stock received from suppliers for pre-order items, we will fulfil orders in chronological order and will contact any customers who have missed out to discuss alternatives.

      Pre-Order dates are provisional and although the majority of stock is received on time, these are often beyond our control and we cannot be held responsible for any costs incurred for your time, or services you’ve paid for, if there are delays or non supply of product.

      Cancellation

      In accordance with the Consumer Contracts Regulations 2013 you have 14 consecutive days from the day after you receive your parcel to cancel your contract with us.

      Should you wish to do this we require written notification via email or post. You may do this either before you receive your parcel or it can be placed within the parcel upon its return.

      Please fill out our return form and include it within the parcel, otherwise we may not be able to identify the return as yours.

      If goods have already been dispatched to you, you will be expected to cover the costs of the return, or pay for the cost of the retrieval if the courier hasn’t delivered yet. Please note, retrieval will not always be possible but we will endeavour to do so where possible.

      We regret that we are unable to cancel orders for personalised items – including all form of printed shirts, both personal and player names – once the personalisation process has begun.

      Any non-personalised cancelled item must be returned to us in a resalable condition, unused and complete with tags and original packaging. We are unable to accept returns of product which does not comply with this requirement. When returning, please protect product packaging by using additional outer packaging and avoid placing postage labels or tape on the product packaging.

      You are responsible for ensuring the safe return to us of the product in a resalable condition.

      Personalised Items

      Personalised items refer to any product which is customised – either with your personal name or of any player, past of present. It also includes any customisation such as initials or squad numbers.

      Teamzo regret that once an order containing personalised items have been picked, it cannot be changed or cancelled.

      All personalised items cannot be returned unless deemed to have a genuine fault of manufacturer.

      Teamzo reserve the right to utilise our knowledge and expertise and positioning of the personalisation on the product. Examples shown on the website are for illustrative purposes only and may vary depending on the specific item. Please contact our team before ordering if you require further information about the finished look.

      Our experienced team will also choose the most appropriate colour for the personalisation. However, we will accept requests for a specific colour, but you should contact us prior to placing the order to request this as we may be unable to change once the order has been processed through our system.

      Parcels Lost in Transit

      Teamzo are responsible for ensuring that goods in transit to you are at least attempted for delivery and in the case you are unavailable to receive the parcel our customers service team will help you locate and collect the order from the relevant delivery agent.

      In the event that you have not received your parcel within the specified delivery time shown in the basket, please contact our Customer Service Team who will assist you.

      We ask that we are given sufficient time to investigate with our delivery agents before either replacing or refunding goods. Investigation time is often longer for parcels sent outside Europe.

      We will not keep you waiting longer than necessary but we find that the majority of parcels are located after investigation and this is a faster solution than sending a replacement.

      If delivery is being made to a commercial address (work/hotel), responsibility for locating the parcel rests with the customer as soon as we confirm the parcel has been delivered to the reception area of the requested building. Teamzo cannot accept liability for parcels lost or misplaced after delivery is confirmed.

      Returns

      All goods supplied by Teamzo are covered by the normal manufacturer warranty. If an exchange or refund is required then the items must be returned to us, in their original condition and packaging, within 28 days of your purchase (extensions can be arrange for Christmas and gift presents - contact our customer service team prior to placing your order to arrange).

      Unfortunately, we are unable to accept the return of personalised items (including player name shirts) unless it is the fault of the manufacturer. This does not effect your statutory rights.

      We are unable to accept the return of items which are not in the original condition, including all tags and original packaging. If any item shows a sign of wear or is not in a resalable condition they will not be accepted for return.

      We reserve the right to refuse to refund or exchange goods which are deemed to be damaged or tampered with not in accordance with normal use. This does not effect your statutory rights.

      Please address return parcels to: UKSS, PO BOX 2311, GLASGOW, G33 9BU

      Links

      We may provide links to websites owned by us and associated companies from time to time and/or websites that are owned by third parties that are not connected with us including other websites owned by us. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and we do not have any responsibility or liability for such third party websites. Your use of a third party site may be governed by the terms and conditions of that third party site.

      Limitation of Liability

      To the fullest extent permitted by applicable laws, neither we nor any of our respective owners, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if we have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall our total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

      Complaints and Comments

      If you have any complaints or comments about our website or any of the products supplied to you, please contact us by calling our Customer Service Team or emailing sales@teamzo.com or through the Contact Us section on our website. Our Customer Service Team are available 9am - 5pm weekdays and 9am - 3pm on Saturdays. Please allow 24 hours for us to respond to enquiries.

      Fraud Prevention

      To help prevent credit/debit card fraud, we may request additional information should we have any concerns with your order. This may take the form of billing address or simply a conversation to clarify some issues to address our concerns.

      Under no circumstances will we ever request card details from you and these should never be provided under any circumstances.

      Any details which are confirmed as fraudulent are passed to the UK police force in cooperation with Action Fraud (http://www.actionfraud.police.uk). Credit card fraud is illegal and we will cooperate with all domestic and international police/crime prevention agencies and seek to prosecute all perpetrators to the fullest extent of the law.

      Disclaimer

      This website and its contents are provided without any representations or warranties of any kind, either express or implied. We disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, we do not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.

      Governing Law

      These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

      Force Majeure

      Teamzo shall not be liable for any failure to perform it's obligations where such failure is the rest of acts of Nature (including fire, flood, earthquake).

    • Contact Us

      If you have a query about your order you have placed or are looking to place, with us, you can either contact us using the form or via phone on 0333 210 0268

      Please note that due to reduced staff levels and high volumes, our phone service is currently not operational and we are only able to offer email support at this time.

      Our customer service opening hours are:

      Monday8.30am - 5.00pm
      Tuesday8.30am - 5.00pm
      Wednesday8.30am - 5.00pm
      Thursday8.30am - 5.00pm
      Friday8.30am - 5.00pm
      Saturday8.30am - 4.00pm

      IF YOU WANT TO INQUIRE ABOUT ANYTHING PLEASE FEEL FREE TO CONTACT US AT

      42 Mote Hill,

      Hamilton,

      ML3 6EF

      United Kingdom

      Email - sales@teamzo.com

      Phone - 01698 423933

      What do you need help with?
      Need a quick answer?

      Where is my order?

      To find out the latest information on your order, you should visit your My Account page. To do this, please login using the link on the very top left hand corner of the screen. Once you are within your account, click on My Orders to bring up your order history.

      You can also find out the latest information on your order without login, To do this, please visit Track My Order page.

      We filter our orders through various stages, to help you see the up to date status of your order at any particular point in time. Within your My Orders page you will see the current status of your order.

      Clicking on the "request update" button within your order history will provide a more in depth summary of your current order status. It will also provide you with answers to the most frequently asked questions as well as providing you with an option to request further assistance where appropriate.

      Within your account, you can also find options to:

      • Change your delivery address
      • Notify us of your intention to return an item
      • Check on the status of an existing return or refund
      • Report a lost or missing parcel
      • Cancel/change outstanding items on your order

      Returns Policy

      All goods supplied by Teamzo are covered by the normal manufacturer warranty. If an exchange or refund is required then the items must be returned to us, in their original condition and packaging, within 28 days of your purchase (extensions can be arrange for Christmas and gift presents - contact our customer service team prior to placing your order to arrange).

      Unfortunately, we are unable to accept the return of personalised items (including player name shirts) unless it is the fault of the manufacturer. This does not effect your statutory rights.

      We are unable to accept the return of items which are not in the original condition, including all tags and original packaging. If any item shows a sign of wear or is not in a resalable condition they will not be accepted for return.

      We reserve the right to refuse to refund or exchange goods which are deemed to be damaged or tampered with not in accordance with normal use. This does not effect your statutory rights.

      Please address return parcels to: UKSS, PO BOX 2311, GLASGOW, G33 9BU

      I want to enquire about the status of my refund

      Once your return has been received by us, our customer services team will send you an acknowledgement that it has been received. We will process any exchange or refund you have requested, or contact you if we require additional information.

      You may check your return status at anytime by logging into your My Account page and viewing your order history.

      We will process all returns within 10 working days of receiving the package from you. If you feel this period has expired, it may be because we have not received the return or are unable to identify it with you.

      If you sent the package without the return form or any details to identify you, our team will not be able to match it with your order. You should therefore email us using the form below with the tracking number of the returned shipment. We will verify it has been received and then proceed as per your request.

      You should also check with the postal service to check the shipment has indeed been delivered to us. If you need help claiming for a lost parcel, our team will be happy to assist you.

      Can I cancel my order?

      We're pretty quick at picking and packing your order, therefore we need to be quick to change or cancel your order once your purchase has been confirmed.

      We are unable to accept the cancellation or return of your order once we have started processing your order. After placing your order, you will have a small window before we start processing the order, during which time you will be able to cancel.

      To do so, simply login to your account and select the option to cancel. This will lock the order in our system so it will not be processed.

      If your order status has been changed to Being Picked for Dispatch, it is usually too late for us to make changes to the order as this means your order has been packed and ready for shipping.

      For printed shirts, once we have begun processing the order, we are unable to accept cancellation because we start building the order immediately. Please note, our order statuses are updated in batch and not in real-time, so your shirt is often printed long before the status updates.

      You are welcome to email us and we will change/cancel if we can, but we cannot guarantee it once the order has been possible.

      Placing - Need a quick answer?

      What Payment Methods Do You Accept?

      We offer a number of payment methods, all of which are processed securely through our server. Your card details are fully encrypted and at no time does anyone from our team ever see your card details - these are kept fully secure and private.

      RBS Worldpay

      Our main payment method is Worldpay (http://www.rbsworldpay.com/), our secure credit and debit card processors. Part of the Royal Bank of Scotland, Worldpay allows the secure processing of payments by VISA, Visa Debit, Visa Electron, Mastercard, Debit Mastercard, Maestro, JCB and Solo caards.

      Please select the desired payment option and proceed to the next page where you will enter the card details. Based on the type of card you are using for payment, you may then be asked to enter further details to enhance the security of the transaction. This request of information comes direct from your card issuer and relates to a password that identifies you as the authorised user of the card. If you do not have a password set up you can do so online during the transaction.

      All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. Internet Fraud is Illegal and perpetrators will be prosecuted in all cases.

      Please ensure you provide the cardholder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time. We are unable to accept cheques, cash, or postal orders via the website.

      Card fraud is illegal and perpetrators will be prosecuted in all cases.

      Paypal

      We also accept payments by paypal (www.paypal.com). You can fund paypal payments through existing funds in your account, or by any credit / debit card, bank transfer or cheque.

      Bank Transfer / Cheque

      While we strongly recommend Worldpay or Paypal payment methods, as these allow for much faster processing of your order, we do accept payments by bank transfer or cheque if you do not feel comfortable processing your order online.

      I’m having a problem placing my order?

      We are sorry to hear that. Please contact our sales team and we will be happy to assist you with placing your order. To help us re-create the issue at your end and troubleshoot, please provide as much information as possible. Specifically, it would be useful to know which browser and version you are using, as well as the page the error is occurring on any specific error message you are getting.

      Please note that if you are trying to place an order relating to a promotional offer or voucher code which is close to expiring, we will honour the terms of this offer even after it has expired, assuming you make contact with us regarding the problem prior to the expiry of the offer.

      How do I place an order?

      We continually refine our ordering process with the aim of making it as simple, quick and secure as possible. Before ordering, please ensure you check the following details:

      You have chosen the correct size for your product

      You are aware of the delivery dates for the product

      You are aware of the Terms and Conditions, specifically relating to jerseys with shirt printing, or retro items, as these are non-cancellable. If you are need help with any of the above points, you can ask our staff using the 'Ask a Question' link which can be found on the product page. This allows our team to give you custom feedback tailored to the specific item you wish to order.

      Once you have finished adding items to your basket, click the 'Checkout' button.

      If you are a new customer you will be asked to input your delivery and billing address. You will then be taken to our secure payment page, where you can pay with your credit / debit card, or paypal. On completion of the order, you will be shown an order confirmation page and receive a confirmation email (please make sure you enter your email address correctly).

      If you are an existing customer you will be asked to login, if you have not already done so. Your delivery and billing address will by default remain the same as your previous order, although you do of course have the option to change these. You will then be taken to our secure payment page, where you can pay with your credit / debit card, or paypal. On completion of the order, you will be shown an order confirmation page and receive a confirmation email.

      All payments processed at Teamzo are fully secure and take place through trusted payment processors Worldpay (www.worldpay.com) or Paypal (www.paypal.com). All the personal information is encrypted, meaning it can'’t be read as it travels over the internet. At no point during the transaction will anyone at Teamzo see your payment details. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and all you have to do then is sit back and wait for the goods to be delivered!

      How do I change the currency on the site?

      Click the appropriate currency symbol at the top right of the page.

      When you click one of these symbols, the page you are on will refresh and all prices will be displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later.

      Is placing an order secure?

      When you order anything from Teamzo your order is made over a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on teamzo.com as safe as possible. At no point do any of our team view any of your card details, these are kept completely private at all times.

      Our payments are processed by Worldpay (www.rbsworldpay.com) which is part of the Royal Bank of Scotland Group and Paypal (www.paypal.com), an eBay owned organisation.

      Where can I find my credit/debit card security number?

      Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.

      Can I request an urgent delivery?

      We treat all orders as urgent, but if you have a specific request or deadline that you need to meet, we can look to give your order that little extra priority. Please note though that some aspects of the order process (such as delivery of printing or stock from external suppliers) is outwith our control and we are unable to speed some parts of the order up in these circumstances.

      All requests for urgent delivery must be made prior to the order being processed and we are unable to take retrospective requests for urgent deliveries.

      If your order is conditional on a certain delivery date being met, you should contact our sales team prior to placing the order. Our team will check on availability and advise you of likely delivery terms so you can place the order, which will then be marked as a priority.

      If you wish to order and have a certain delivery date in mind which is non-essential but you would hope we can meet, the quickest way forward is to go ahead and place your order via the website. We have different teams who process the orders and who answer our emails, so this will ensure your order goes immediately into our system and will let it get processed in the quickest time. During checkout, you will see an order comments box where you should note down any requests for your delivery. We cannot guarantee we will be able to meet this request, but we can promise it will be noted down and where possible, we will deliver the item on time.

      Of course, all orders are considered urgent by Teamzo and we ship everything as quickly as we can, so there is a good chance your delivery will be made on time even where an urgent request has not been made.

      I have a question about shirt printing?

      Teamzo offer a wide range of shirt printing services, both on new orders and on shirts that you already own.

      For full details of our shirt printing services, please click here.

      Delivery - Need a quick answer?

      What countries do you ship to?

      We are both proud of and committed to our vast international audience and ship to every country in the world. We are based in the UK and all our orders will be shipped from the UK, however we are able to provide fast, cheap and efficient international deliveries.

      How soon will my order be shipped?

      Due to the wide range of products we sell and the various customisation options we offer, there is no single answer to this question, so we will do our best to explain the different scenarios, while you are of course welcome to contact us for an exact delivery quote on a specific product.

      The majority of our items are in stock and if they require no shirt printing or other customisation, will ship the next working day if ordered before 2pm. This is the scenario in most cases, as we generally hold all items in stock.

      From time to time, items will be on backorder for various reasons such as delayed deliveries from suppliers or temporary stock shortages. In these circumstances, stock is generally received in approximately 7-10 working days, at which point it will be shipped immediately to you. If you have an existing order, please check your order history within your account, where further information about the current status will be given. If you are looking to place a new order, you are welcome to contact us to clarify the delivery terms.

      How long does the shipment take?

      After the item has been shipped, we are unable to control the shipment times, however the following timescales are a good general guide.

      UK shipments are generally received within 1-2 days, although the majority arrive next day.

      EU shipments are generally received within 10-14 days. While it can sometimes take longer and you should not panic if it exceeds these timescales, many shipments are received in as little as 3-5 days.

      International Shipments are generally received within 2-3 weeks. While it can sometimes take longer and you should not panic if it exceeds these timescales, many shipments to our most popular destinations such as USA, Canada, Australia, New Zealand and parts of Asia are received in 1 week or less.

      Which courier will deliver my goods?

      All UK shipments are made via Royal Mail. The delivery will be made either by 1st class recorded delivery or special delivery depending on the value of your shipment.

      Both methods will be delivered by your normal postman and will require a signature.

      International shipments are made via Parcelforce. You may request priority delivery through Fedex, UPS or DHL but you will be responsible for arranging the shipment as well as all costs relating to the courier. Please contact our team if you wish to request these methods.

      Can I change my delivery address?

      Up until the point your order has been picked for dispatch, you are able to change your delivery address.

      You can update your delivery address by logging into your My Account page and viewing your My Orders summary.

      Within the specific order page, if you hover over the recipient details you will see an option to change both your billing and delivery address. Simply update your address and your shipment will be sent to the provided address.

      Once the order has been picked for dispatch, it is too late for us to change the address and the option to change address within your account will disappear.

      How will I know when my order has been shipped?

      You will receive an email notification when your order has been picked for dispatch, then a second notification when the order has been shipped.

      You can also check on the current status from within your My Account page.

      What will happen if no one is in when my parcel is delivered?

      As all our orders require a signature, the postman will not be able to deliver the parcel if nobody is at home. In these cases, the parcel will be taken to your local sorting office where it will be available for collection.

      In theory, the postman should leave a card notifying you that you have missed the delivery and informing you of how to collect the return. However, in our experience, this often does not happen and it is possible that you may miss a delivery and not be notified. Therefore, please keep this possibility in mind if it is likely you may have missed a delivery.

      If you do not collect the parcel from your local sorting office, it will eventually be returned to us. The period the sorting office hold the parcel for tends to vary and is not within our control. Items returned to us for non-delivery can be sent back out to you, but additional postage charges will occur.

      What happens if my order doesn't arrive?

      In the event that your parcel doesn't arrive, you should notify us. Within your My Account page, you will find details of how long to wait before reporting a missing delivery, as well as an option to do so.

      If your parcel is sent by Royal Mail, please allow 15 working days for delivery of your order before contacting the Customer Services team. After the 15 working days period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

      If the parcel has indeed been lost, we will claim compensation from Royal Mail. We will then resend your item or issue a full refund if you no longer require it.

      Do you deliver to British Forces Post Office (BFPO)?

      Yes, we regularly delivery to BFPO addresses.

      Return - Need a quick answer?

      My order is incomplete or item(s) are missing?

      If any of your items are on backorder, we may take the decision to ship part of your order to you in the meantime. This will be done at absolutely no extra cost to you, with all extra postage costs being absorbed by Teamzo.

      If you take no action, we will forward the remainder of your order when stock is received by the manufacturer, notifying you when we do so.

      However, if you wish to cancel the outstanding items on your order, or change to alternate items, you may do so from within your order history in your My Account page.

      My order has been cancelled but I've still been charged?

      As with the majority of online retailers, once your have entered your payment details your bank will place an authorisation against that full order amount in your account. This will show as a pending amount on your statement but will not actually be taken by us.

      As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorisation. This process will take up to 7 days depending on your banks procedures. For orders placed from overseas this may take longer.

      Can I return an item?

      You may return any item within 14 days in its original condition for a full refund of the price you paid for the item.

      Returns for shirts with shirt printing, retro shirts or any other form of personalisation will only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.

      Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.

      How do I return my item?

      To return your item, please login to your My Account page and choose the appropriate order from my orders. Please click on the request update button, where you will be able to notify us of your intention to return the order.

      You will also be provided with a link to download our return form, which includes all the relevant instructions and must be included with all returns.

      What should I do if I receive the wrong item?

      In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product using the instructions above by recorded delivery and enclose a completed returns slip (this can be found on the back of your delivery note) and proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.

      If you are returning items over $138.29 value, you should use special delivery as your payment method. Teamzo will not take responsibility for lost orders over this value which are not sent via special delivery.

      If you are returning items under $138.29 in value, please use recorded delivery. Should the parcel be lost, we will cover the difference between the order value and the value paid out by Royal Mail.

      I want to check on status of my return

      Once your return has been received by us, our customer services team will send you an acknowledgement that it has been received. We will process any exchange or refund you have requested, or contact you if we require additional information.

      You may check your return status at anytime by logging into your My Account page and viewing your order history.

      We will process all returns within 10 working days of receiving the package from you. If you feel this period has expired, it may be because we have not received the return or are unable to identify it with you.

      If you sent the package without the return form or any details to identify you, our team will not be able to match it with your order. You should therefore email us using the form below with the tracking number of the returned shipment. We will verify it has been received and then proceed as per your request.

      You should also check with the postal service to check the shipment has indeed been delivered to us. If you need help claiming for a lost parcel, our team will be happy to assist you.

      I would like to make a complaint?

      We are sorry to hear that you are not satisfied with our service and will do our utmost to make it up to you where possible. All complaints should be made in writing and sent to:

      Head of Customer Service,
      Teamzo,
      42 Mote Hill,
      Hamilton,
      ML3 6EF,
      United Kingdom,

      All complaints will be responded to within 10 working days.

      Please provide as much information as you can when making your complaint to allow us to deal with it in the most efficient manner. Please ensure you provide your order number and full contact details, including your email address.

      Please also provide suggestions as to how we can make things up to you. All reasonable suggestions will be considered, where appropriate.

      Personalisation - Need a quick answer?

      Printing Details

      Teamzo offer a wide range of shirt printing services, both on new orders and on shirts that you already own.

      For full details of our shirt printing services, please click here.

      Delivery Times

      We process new orders up until 2pm each day, after which point your order is considered as being placed the following day. (In reality, we continue processing after 2pm, but this is our stated cut-off and we cannot guarantee same day processing for orders placed after this point.

      The following types of orders have the additional processing lead-times. Please note that in many cases, we dispatch faster than this, but would rather quote longer lead-times and delivery faster than you expect than vice versa.

      Printed Shirts - On average these are shipped within 2-5 business days. Depending on order volumes, next day or even same day shipments are often possible, but at peak times, these can take around 7-10 business days on average.

      Other Personalised Products - On average these are shipped within 2-5 business days. Depending on order volumes, next day or even same day shipments are often possible, but at peak times, these can take around 7-10 business days.

      T-Shirts - On average these are shipped within 2-5 business days. Depending on order volumes, next day or even same day shipments are often possible, but at peak times, these can take around 7-10 business days.

      Cancellation & Returns

      We are unable to accept the cancellation or return of your order once we have started processing your order. After placing your order, you will have a small window before we start processing the order, during which time you will be able to cancel.

      To do so, simply login to your account and select the option to cancel. This will lock the order in our system so it will not be processed.

      Once we have begun processing the order, we are unable to accept cancellation because we start building the order immediately. Please note, our order statuses are updated in batch and not in real-time, so your shirt is often printed long before the status updates.

      We are unable to accept the return of printed or personalised items, unless the item is faulty.

      Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.

      Order - Need a quick answer?

      How Do I Track My Order?

      To find out the latest information on your order, you should visit your My Account page. To do this, please login using the link on the very top left hand corner of the screen. Once you are within your account, click on My Orders to bring up your order history.

      You can also find out the latest information on your order without login, To do this, please visit Track My Order page.

      We filter our orders through various stages, to help you see the up to date status of your order at any particular point in time. Within your My Orders page you will see the current status of your order.

      Clicking on the "request update" button within your order history will provide a more in depth summary of your current order status. It will also provide you with answers to the most frequently asked questions as well as providing you with an option to request further assistance where appropriate.

      Within your account, you can also find options to:

      • Change your delivery address
      • Notify us of your intention to return an item
      • Check on the status of an existing return or refund
      • Report a lost or missing parcel
      • Cancel/change outstanding items on your order

      Can I Cancel My Order?

      We're pretty quick at picking and packing your order, therefore we need to be quick to change or cancel your order once your purchase has been confirmed.

      We are unable to accept the cancellation or return of your order once we have started processing your order. After placing your order, you will have a small window before we start processing the order, during which time you will be able to cancel.

      To do so, simply login to your account and select the option to cancel. This will lock the order in our system so it will not be processed.

      If your order status has been changed to Being Picked for Dispatch, it is usually too late for us to make changes to the order as this means your order has been packed and ready for shipping.

      For printed shirts, once we have begun processing the order, we are unable to accept cancellation because we start building the order immediately. Please note, our order statuses are updated in batch and not in real-time, so your shirt is often printed long before the status updates.

      You are welcome to email us and we will change/cancel if we can, but we cannot guarantee it once the order has been possible.

      I Have Received The Wrong Order

      In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product using the instructions above by recorded delivery and enclose a completed returns slip (this can be found on the back of your delivery note) and proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.

      If you are returning items over $138.29 value, you should use special delivery as your payment method. Teamzo will not take responsibility for lost orders over this value which are not sent via special delivery.

      If you are returning items under $138.29 in value, please use recorded delivery. Should the parcel be lost, we will cover the difference between the order value and the value paid out by Royal Mail.

      My order is incomplete or item(s) are missing

      If any of your items are on backorder, we may take the decision to ship part of your order to you in the meantime. This will be done at absolutely no extra cost to you, with all extra postage costs being absorbed by Teamzo.

      If you take no action, we will forward the remainder of your order when stock is received by the manufacturer, notifying you when we do so.

      However, if you wish to cancel the outstanding items on your order, or change to alternate items, you may do so from within your order history in your My Account page.

      I have a faulty/damaged item

      If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. When contacting us, please include pictures to demonstrate the fault.

      We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

      Please note, we may require the product back to do a physical inspection before making a final judgement on how to proceed.

      My order has been cancelled but I’ve still been charged

      As with the majority of online retailers, once your have entered your payment details your bank will place an authorisation against that full order amount in your account. This will show as a pending amount on your statement but will not actually be taken by us.

      As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorisation. This process will take up to 7 days depending on your banks procedures. For orders placed from overseas this may take longer.

      I want to enquire about the status of my refund

      Once your return has been received by us, our customer services team will send you an acknowledgement that it has been received. We will process any exchange or refund you have requested, or contact you if we require additional information.

      You may check your return status at anytime by logging into your My Account page and viewing your order history.

      We will process all returns within 10 working days of receiving the package from you. If you feel this period has expired, it may be because we have not received the return or are unable to identify it with you.

      If you sent the package without the return form or any details to identify you, our team will not be able to match it with your order. You should therefore email us using the form below with the tracking number of the returned shipment. We will verify it has been received and then proceed as per your request.

      You should also check with the postal service to check the shipment has indeed been delivered to us. If you need help claiming for a lost parcel, our team will be happy to assist you.

      Store - Need a quick answer?

      Where are you based?

      Teamzo are a UK based company located near Glasgow, Scotland. All our items are shipped from within the UK, but we do offer cheap, fast and efficient international shipping to every country in the world.

      I would like to know more about your store

      To read more about our store, our team and our history, please check out about us page.

      I would like to make a complaint?

      We are sorry to hear that you are not satisfied with our service and will do our utmost to make it up to you where possible. All complaints should be made in writing and sent to:

      Head of Customer Service,
      Teamzo,
      42 Mote Hill,
      Hamilton,
      ML3 6EF,
      United Kingdom,

      All complaints will be responded to within 10 working days.

      Please provide as much information as you can when making your complaint to allow us to deal with it in the most efficient manner. Please ensure you provide your order number and full contact details, including your email address.

      Please also provide suggestions as to how we can make things up to you. All reasonable suggestions will be considered, where appropriate.


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